Course Outline for Automotive Technology 270
Automotive Service Consultant

Effective: Fall 2022
SLO Rev: 02/26/2021
Catalog Description:

ATEC 270 - Automotive Service Consultant

72.00 Hours

May be repeated 99 time(s)
Automotive Service Consultant fundamentals including: Communications, customer service, legal documents, business interactions, billing, parts and labor guides, shop management applications, shop operations, sales, vehicle identification and systems operations. Course content is aligned with tasks identified by Automotive Service Excellence (ASE) certification. This course is free and students may repeat this course until mastery of the skills is met. This course is a noncredit course that is equivalent to the ATEC credit course of the same title. Both options cover the same content and students will be enrolled in the same class at the same time. If a student chooses to move from noncredit to credit courses, please meet with ATEC faculty to discuss assessing equivalency and credit by exam. This course is part of a Certificate of Completion. Available Certificates can be found in the Chabot College Catalog.
Prerequisite: ATEC 250 or ATEC 50 (same as APAU 9724) or equivalent (may be taken concurrently)
0948.00 - Automotive Technology*
Pass/No Pass/Satisfactory Progress
Type Hours
Lecture 45.00
Laboratory 27.00
Total 72.00
Measurable Objectives:
Upon completion of this course, the student should be able to:
  1. describe the role of the service consultant;
  2. demonstrate effective methods of communications utilizing verbal, written, and electronic means;
  3. demonstrate appropriate levels of professionalism in behavior, attire, and work ethic;
  4. perform visual vehicle inspection;
  5. generate and utilize repair orders in accordance with industry standards;
  6. properly utilize labor guides, parts guides to generate quotes;
  7. describe the basic operation of various vehicle systems in simple terms;
  8. locate and identify vehicle identification number and other relevant labels on the vehicle;
  9. describe Customer Service Index, and how it applies to the automotive service industry;
  10. compare and contrast different vehicle types of vehicle warranties;
  11. identify appropriate vehicle service intervals; perform billing calculations;
  12. identify service related positions and their duties in an automotive repair facility.
Course Content:

Lecture Topics:

  1. Vehicle systems overview
  2. Electronic management systems
  3. Repair Orders
  4. Labor guides
  5. Parts guides
  6. Professional writing
  7. Communication skills
  8. Career overview
  9. Professionalism
  10. Ongoing Education
  11. Computer basics
  12. Billing
  13. Vehicle information
  14. Basic Management
  15. Warranty
  16. Service Intervals
  17. Customer Service
  18. Visual inspection
  19. Documentation

 

Laboratory projects:

  1. Locate vehicle information
  2. Perform visual inspections
  3. Generate RO’s
  4. Communications with technicians
  5. Communications with customer
  6. Estimate generation
  7. Closing RO’s
  8. Professional Visit
Methods of Instruction:
  1. Demonstration/Exercise
  2. Group Activities
  3. Laboratory
  4. Lecture/Discussion
  5. Written assignments
  6. Textbook reading assignments
  7. Field Trips
  8. Distance Education
Assignments and Methods of Evaluating Student Progress:
  1. Complete Laboratory Assignment Sample: Provide an estimate for front brake pad replacement.
  2. Read chapter on “The role of the service consultant”
  3. Chapter Review Quiz Sample: Describe the "3 C's"
  1. Class Work
  2. Class Participation
  3. Exams/Tests
  4. Homework
  5. Final Examination
  6. Lab Activities
  7. Attendance
  8. Demonstration of practice and skills
Upon the completion of this course, the student should be able to:
  1. demonstrate the ability to generate a repair order to BAR specifications;
  2. demonstrate the ability to properly invoice service repair orders;
  3. demonstrate the ability to collect the appropriate service information
Textbooks (Typical):
  1. Ronald A. Garner and C. William Garner (2013). The Service Consultant: Working in an Automotive Facility (2). Delmar.
Abbreviated Class Schedule Description:
Automotive Service Consultant fundamentals including: Communications, customer service, legal documents, business interactions, billing, parts and labor guides, shop management applications, shop operations, sales, vehicle identification and systems operations. Course content is aligned with tasks identified by Automotive Service Excellence (ASE) certification. This course is a noncredit course that is equivalent to the ATEC credit course of the same title. Both options cover the same content and students will be enrolled in the same class at the same time.
Prerequisite: ATEC 250 or ATEC 50 (same as APAU 9724) or equivalent (may be taken concurrently)